How positive psychology can help business

November 24th, 2015   •   Psychology   •   no comments   
How positive psychology can help business

Positive psychology can help business rise from the recession.

Business leaders seem to be reluctant to talk about the value of positive psychology in the workplace during tough economic times. On the one hand it’s understandable not to be discussing happiness and positive things when people are losing their jobs. One the other hand, this is exactly the time for positive psychology to be used, to dispel the myth about “fluffy happy thoughts.”

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How Understanding Behavioral Psychology Can Help Your Business Blossom

November 24th, 2015   •   Psychology   •   no comments   
How Understanding Behavioral Psychology Can Help Your Business Blossom

According to the American Psychological Association, behavioral psychology (or behaviorism) is a “scientific approach that limits the study of psychology to measurable or observable behavior.”

In fact, if you’ve ever attended a Psych 101 class, you can probably recall the names of famous behaviorists like Skinner, Watson and Pavlov.

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6 Secrets of Great Resumes, Backed By Psychology

November 24th, 2015   •   Psychology   •   no comments   
6 Secrets of Great Resumes, Backed By Psychology

The day I landed my job at Google was the day I decided to pay forward all the help I received on reworking my resume.

After going through many resumes, I want to share what I learned in hopes that it helps more people get their dream jobs.

My biggest realization? We don’t think like psychologists. And in doing so, we sell ourselves short.

Here are six ways to change that:

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The Psychology Of Great Customer Service

November 24th, 2015   •   Psychology   •   no comments   
The Psychology Of Great Customer Service

How did your last customer service experience make you feel? Was it almost like being in love?

If not, then perhaps you didn’t get the kind of service you deserve. Trendwatching.com cites study results of consumers tested under laboratory conditions where 63% of the participants said they felt their heart rate increase when they thought about receiving great customer service. For 53% of those tested, receiving great service triggered the same cerebral reactions as feeling loved.

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How Psychology Can Make You A Better Boss

November 24th, 2015   •   Psychology   •   no comments   
How Psychology Can Make You A Better Boss

I reconnected this week with Dr. Elana Miller, MD, the Zen Psychiatrist. We have not met in person, but I initially found Elana while doing research for two of my prior articles, including one of my all time favorites, How Mental Illness Makes Some Executives Stronger. Many people have reached out since the initial appearance of that article. I love the way her mind thinks and her positive approach to psychology in the workplace.

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